Frequently Asked Questions
Everything you need to know about bringing Pura into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for large furniture pieces, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
At Pura, we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.